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Customer Service and Conversational AI

Handle routine requests without losing human control

Use email, chat or voice to answer routine requests, qualify intent, book, route and escalate when a person needs to take over.

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From incoming information · To controlled action

  1. 01 · Inputs

    • Customer emails
    • Chat on the website or portal
    • Inbound calls (voice)

  2. 02 · Processing

    • Understanding the request and the intent
    • Answering routine questions from your knowledge base
    • Booking appointments or collecting information
    • Escalating to a person according to rules

  3. 03 · Human checks

    • Authorised scope of answers
    • Immediate human handover on request or uncertainty
    • Complete log of exchanges

  4. 04 · Outputs & actions

    • Reply sent or drafted
    • Appointment created
    • Qualified and routed ticket
    • Summary for the team

Today

With the system

The same questions come back every day.

Routine requests are handled; the team keeps the complex cases.

Missed calls are lost.

Every call is taken, qualified and followed by an action.

Escalation depends on who is available.

Escalation rules are explicit and traced.

A tenant reports a breakdown by phone outside office hours: the request is qualified, a ticket is created, and the emergency is escalated to the on-call contact according to the defined rule.

Illustrative example of how the process can work.

Systems typically connected

  • Email
  • Telephony / VoIP
  • Ticketing tool or CRM
  • Calendar

Six solution families

Intelligent Documents and Email

Incoming emails and documents → structured data and created tasks

Read more

Sales Qualification and Follow-up

Inbound and dormant enquiries → qualified, prioritised, assigned

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Finance and Administration

Invoices, controls and reporting → structured, reconciled, prepared

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SolutionsHow we workUse cases

Frequently asked questions

Can the voice assistant speak French, Dutch and English?

Yes, depending on the providers selected. We test quality per language on your real cases before going into production.

What does the system say when it does not know?

It says so, collects the useful information and hands over to a person. It does not invent an answer.

Are conversations recorded?

According to your policy and the applicable law. Retention is defined per workflow and contract, never as a global default.

Identify the processes genuinely worth automating

Tell us which tasks consume the most time. We will assess their automation potential and recommend the most appropriate next step.

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